Balance Your Life Now – Somatic Rebalance Membership

Terms & Conditions
Last Updated: 31st March 2026

These Terms & Conditions (“Terms”) govern your participation in the Somatic Rebalance Membership (“Membership,” “Program,” or “Service”) provided by Balance Your Life Now, owned and operated by Mrs Emma Chivers, 22 Chiltern Close, Bristol, BS30 8UH (“Company,” “we,” “us,” or “our”).

By enrolling, accessing, or paying for the Somatic Rebalance Membership, you (“Member,” “you,” or “your”) confirm that you have read, understood, and agreed to these Terms in full. If you do not agree, you must not join or participate.

## 1. Nature of the Service The Somatic Rebalance Membership provides educational, wellness‑based online classes designed to support individuals in their recovery from chronic dizziness through:

• Nervous system regulation practices,
• Mindfulness techniques,
• Exercises to help class participants feel more steady and centred through gentle, mindful movement and body awareness, and
• Strategies to reduce fear and reactivity to symptoms.

Classes are pre‑recorded video sessions, each approximately 20–30 minutes, with new content released every two weeks. Participants also gain access to:

• A private Facebook community, and
• One live monthly group coaching call via Zoom, designed as a supportive space to ask questions, share progress, receive guidance, and connect with others

All sessions are created and delivered by Mrs Emma Chivers, an Emotional Processing and Nervous System Regulation Practitioner with an MSc in Health and Physical Activity. Emma teaches from her professional training and personal experience with chronic dizziness.

The information provided represents education, opinion, and personal insight only and is not medical, therapeutic, or psychological advice, diagnosis, or treatment.

## 2. Group Coaching Calls and Community Space As part of the Membership, class participants are invited to take part in a monthly live group coaching call.

• The call typically runs once per month, and duration may vary.
• Sessions are an opportunity to ask questions, check in, share successes, listen to others, and take part in optional “hot‑seat” coaching with Emma.
• Replays will be available if you cannot attend live, and participants may submit questions in advance for inclusion.
• Calls are intended for reflection, discussion, and education only — they are not movement classes or medical consultations.

The private Facebook group is a dedicated community space where participants can:

• Discuss class content,
• Ask questions, and
• Offer mutual support in a safe and respectful environment.

Participation in both the group coaching calls and the Facebook community is optional and governed by Section 15 (“Community Conduct”).

## 3. Membership, Payments & Cancellations

• The Membership operates on a monthly rolling subscription basis.
• Payments are taken automatically through PayPal in GBP (£) each month until cancelled.
• You may cancel your membership at any time through your PayPal account.
• Upon cancellation, you retain access until the end of your current paid billing period; access then terminates automatically.
• No refunds are offered for partial months, unused access, or participant withdrawal.
• Prices may change; you will be notified of any update before the next payment is taken.

## 4. Discount Codes and Promotions From time to time, Balance Your Life Now may offer promotional pricing, trial periods, or discount codes.

• Codes must be entered at checkout and cannot be applied retroactively after payment.
• Only one discount or promotion may be used per purchase unless stated otherwise.
• Discounts and promotions are time‑limited, non‑transferable, and have no cash value.
• The Company reserves the right to modify, withdraw, or end any promotion at any time without notice.
• If you cancel your membership, any previous promotional rate will not automatically apply to future re‑subscriptions unless the same offer is active.

## 5. Age Requirement Membership is available only to individuals aged 18 years and over.

## 6. Health Disclaimer & Participant Responsibility The program is for educational and wellbeing purposes only.

Participation is entirely voluntary and at your own risk.

You agree that:

• The content is not medical advice or a substitute for diagnosis or treatment by a qualified healthcare professional.
• You are responsible for your own physical and emotional wellbeing.
• You must seek medical clearance before joining if you have a medical condition, chronic illness, or injury, or if you are pregnant (participation is not recommended during pregnancy).

### Self‑Regulation and Safety

• If your dizziness, anxiety, or symptoms rise beyond a manageable level, stop immediately and self‑resource, e.g.:
     • Lie down and close your eyes
     • Go outside for fresh air
     • Get a glass of water
  - Participate only if able to self‑regulate and self‑resource independently.
  - If you cannot do so safely or your symptoms worsen, do not continue.
  - Balance Your Life Now and Emma accept no responsibility for those who participate without this capacity.

### Mental Health If you are experiencing poor mental health, suicidal thoughts, depression, or emotional distress, seek immediate help from your GP or qualified mental‑health services. This Membership is not appropriate for individuals in acute psychological crisis or under active psychiatric care.

## 7. Suitability & Medical Clearance This program is for individuals with medically unexplained dizziness, including:
- Persistent Postural‑Perceptual Dizziness (PPPD)
- Functional Neurological Disorder (FND)
- Benign Paroxysmal Positional Vertigo (BPPV)
- Mal de Débarquement Syndrome (MdDS)
- Vestibular Migraine

Participation is suitable only for those with clear medical assessment showing no structural cause (e.g. clear MRI or ENT/neurologist confirmation).
By joining, you confirm this clearance and that your condition is non‑structural and appropriate for self‑directed regulation work.

## 8. Professional Boundaries Participation does not create a therapeutic, medical, or professional–client relationship between you and Emma.
All guidance reflects her training and experience, not a clinical prescription or medical intervention.

## 9. No Guarantees The Membership is designed to support wellbeing, but results cannot be guaranteed. Progress depends on individual factors and personal engagement.

## 10. Data Privacy & Confidentiality Your personal information is handled in accordance with UK GDPR and our Privacy Policy [blocked].
Posts and comments within the Facebook group are visible to other participants; you are responsible for what you choose to share.

## 11. Third‑Party Tools This Membership uses PayPal, Facebook, and Zoom for payments and communication. We are not responsible for their availability, performance, or data handling.

## 12. Termination & Refusal of Service We may suspend or terminate access without refund if:
- You breach these Terms,
- Behave inappropriately or disrespectfully,
- Endanger yourself or others, or
- We deem participation unsuitable for your wellbeing.

We reserve the right to refuse future applications at our discretion.

## 13. Testimonials & Marketing You may be invited to share a testimonial or feedback. By doing so, you give Balance Your Life Now permission to use it (with first name only or anonymously, as agreed) for marketing purposes.

## 14. Responsibility for Symptom Changes You are responsible for monitoring your own health and responses. Balance Your Life Now and Emma are not liable for any symptom changes, flare‑ups, or deterioration experienced during participation.

## 15. Intellectual Property All program materials are the intellectual property of Balance Your Life Now.
You receive a personal, non‑transferable licence for private use only. Unauthorised sharing or reproduction is prohibited.

## 16. Community Conduct All participants must act respectfully within community spaces (Facebook group and Zoom calls). Strictly prohibited:
- Harassment or bullying
- Sharing others’ private information
- Advertising or spam
- Recording or distributing content

Violations may result in immediate removal without refund.

## 17. Technical Access You are responsible for maintaining a reliable internet connection and compatible device. We are not responsible for technical failures or outages outside our control.

## 18. Limitation of Liability To the maximum extent permitted by UK law:
- Balance Your Life Now and Emma disclaim all liability for injury, loss, or damages arising from your participation or use of content.
- You agree to indemnify and hold harmless Balance Your Life Now and Emma from any claims resulting from your use or breach of these Terms.

## 19. Modifications to Terms These Terms may be updated periodically. The latest version will be available at balanceyourlifenow.co.uk. Continued use means you accept any changes.

## 20. Governing Law These Terms are governed by the laws of England and Wales. Participants outside the UK agree that any dispute will be governed solely by these laws and jurisdiction.

## 21. Contact Information Balance Your Life Now
Mrs Emma Chivers
22 Chiltern Close
Bristol BS30 8UH
Email: info@balanceyourlifenow.co.uk
Website: balanceyourlifenow.co.uk